Privacy Policy

Overview

OKRA BY TÉR ("OKRA", "we", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect information when you use our website or communicate with our team.

By using our website and services, you agree to this Privacy Policy.

1. Information We Collect

We collect information you provide directly and information generated when you use the website.

• Name, phone number, and email address
• Billing and delivery address details
• Order details, purchased items, preferences, and support history
• Messages sent through email, WhatsApp, contact forms, or support channels

2. Payment Information

Payments are processed through approved third-party payment gateways such as Stripe, Apple Pay, Google Pay, or similar providers. OKRA does not store or have access to full card details, including complete card numbers or CVV.

3. Website and Device Information

We may collect technical information such as IP address, browser type, device type, pages viewed, time spent, referring pages, and general usage data to maintain and improve the website experience.

4. Cookies

We may use cookies or similar technologies to improve site performance, remember preferences, measure usage, and support core website functionality. You can manage cookies through your browser settings.

5. How We Use Your Information

We use personal data to:

• Process orders, support requests, and customer communication
• Send order confirmations, status updates, dispatch notices, and service messages
• Prevent fraud, misuse, and unauthorized transactions
• Improve website experience, performance, and reliability
• Meet legal, accounting, security, and compliance requirements

6. How We Share Your Information

We share limited personal data only when needed to operate the service, including with:

• Payment processors for secure payment handling
• Courier and logistics partners for delivery and tracking
• Website hosting, IT, and security providers
• Analytics and performance tools used to improve the site

We do not sell your personal data.

7. Data Retention

We keep personal data only as long as needed for order records, customer support, legal obligations, accounting, fraud prevention, and security monitoring. When information is no longer required, we take reasonable steps to delete or anonymize it.

8. Data Security

We use reasonable technical and organizational measures to protect personal data from unauthorized access, loss, misuse, alteration, or disclosure. No online transmission or storage system can be guaranteed to be completely secure.

9. International Transfers

Some service providers, such as payment gateways, hosting, or analytics tools, may process information outside the UAE. Where this occurs, we take reasonable steps to use appropriate safeguards.

10. Rights and Choices

Depending on applicable law and circumstance, you may request:

• Access to personal data we hold about you
• Correction of inaccurate information
• Deletion of information where legally permitted
• Restriction of, or objection to, certain processing
• Withdrawal of consent where processing relies on consent

11. Children's Privacy

Our website and services are not intended for children. We do not knowingly collect personal data from children.

12. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.